Privacy Policy

CharlotteGigs is a local gig board for Charlotte County, Florida, run by Brandon Noyes. This page explains, in plain language, what information we collect, why, and who can see it.

What we collect

Your email address or phone number, to send you sign-in codes, keep you signed in, and send updates about your gigs and applications.
Your name, which you give us when you post a gig or apply to one.
What you post: gig details (title, description, pay, town, category) and an optional business name.
Your applications: the gigs you apply to and the messages you send.
Your business page, if you make one: the name, description, services, the town you're based in and the towns you serve, whether you say you're licensed or insured (and your license number and who issued it, which show on your page), and any street address, phone, email, website and photos you add.
Pages we make for businesses: sometimes we set up a business page from what a business shares publicly (for example its Nextdoor or Facebook page): its name, services, town, public phone, email or website, a short description and its logo. Only the business can see it, through a private link we send them, until they claim it. They can claim it or remove it from that link. If nobody claims it, we delete it 60 days after sending the link. We also note when the link was opened, so we don't message anyone more than needed.
Recommendations: which business pages you recommend, any note you add, and your town if you add one to your account.
Quote requests you send a business, with or without an account: your name, the phone and/or email you give us, your message, whether the business marked the job done, and your answer if we ask whether you hired them.
Hires, reviews and ratings: who a poster hired, the stars and words a poster gives someone they hired (their Work Score), any reply to it, and the stars someone hired gives the poster (their Poster Score).
Past-customer reviews: when you review a business through its review link, the stars, any words, your name and your email. Your email is only used to confirm your review and to send you the link to change it; it's never shown.
Review invites: if a business owner asks us to invite a customer to review them, the customer's email (and name, if given), so we can send that one invite and keep the owner from inviting the same person again soon.
Reports you send about a gig or business page: the reason and any details you add, plus your account if you're signed in. Only our moderators see reports; the poster or page owner never learns who reported them.
Files you attach to an application, such as a resume or a photo of your business card, and photos on your business page. We remove hidden information from photos, like the location where they were taken.
Basic technical information, such as your IP address and browser type, used to keep the site secure and to limit abuse (for example, how often sign-in codes can be requested).
Visit statistics, such as which pages are viewed, which site linked you here, and your browser, device type and approximate location (country and region). These are counted anonymously; see "Visitor statistics" below.

We don't ask for your date of birth, Social Security number or payment details. We only have a street address if you add one to a business page.

Who can see what

Everyone can see gigs that are live on the board, including the poster's business name, or first name and last initial, or "Private" if the poster chose to hide their name, and their Poster Score once at least 3 people they hired have rated them. Poster Score ratings are only ever shown as an average, never one by one or with the rater's name.
Everyone can see business pages: everything you put on yours, and how many neighbors recommend it, plus your Work Score and written reviews from people who hired you (shown with the reviewer's name as it appears on their gig, and the gig's title), reviews from past customers (shown with their first name and last initial) and your replies. Your street address only shows if you choose to show it; otherwise the page shows just your town. The phone, email and website on a business page are the ones you typed there, not the ones on your account.
Everyone can see the note on a recommendation you make, shown with your first name, last initial and town (if you added one). A recommendation without a note only adds to the count; your name isn't shown with it.
The poster of a gig you apply to sees your name, your message, and the email and/or phone number on your account, plus any files you attached, so they can contact you directly. Attachments are private: only that poster can open them. If you apply as your business, they also see your business page, in the gig's applicant list and in the email we send them.
A business you ask for a quote sees your name, your message, and the phone and/or email you gave, so they can contact you directly. If you review them, the review shows on their page with your first name and last initial.
Service providers who help us run the site and only use your information to do that job:
- Twilio, to send text messages and sign-in codes
- Postmark (ActiveCampaign), to send email
- Hetzner, which hosts our servers and database in the United States
- Cloudflare, which stores files attached to applications and business page photos
- Cloudflare Turnstile, which checks that forms sent without an account (like a quote request) come from a person, not a spam program. It looks at your browser and connection for that check only.
Legal requests: we may share information if required by law, or to protect people from fraud or harm.

Text messages

If you give us your phone number, we text you sign-in codes and updates about your gigs and applications (for example, when someone applies to your gig). Message frequency varies. Message and data rates may apply. Reply STOP to stop texts, or HELP for help.

We do not share your mobile phone number or text-messaging consent with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with the service providers listed above to deliver our own messages, and with a poster when you apply to their gig or a business you ask for a quote.

Emails about your quote requests

When you ask a business for a quote and give us your email, we send you a confirmation with a private link to your request. A few days later we email you once to ask whether you hired them, so you can leave a review if you did. If the business tells us they finished the job, that email comes sooner instead. We don't send you anything else about it.

Emails about reviews

If you review a business through its review link, we email you once to confirm your review (unless you're signed in with that email, or came from an invite sent to it). If a business owner invites you to review them, we send you that one email; we don't add you to any list.

Cookies and browser storage

We use one cookie to keep you signed in, and one to remember whether you like the grid or list view of the board. When you're writing a gig, your progress is saved in your own browser (not on our servers) so you don't lose it; it's deleted once the gig is posted. On phones, your browser also keeps a count of your visits and whether you closed our "Get the CharlotteGigs app" bar, so we only suggest adding the site to your home screen from your second visit and stop once you say no; this stays on your phone and is never sent to us. We don't use advertising or tracking cookies.

Visitor statistics

To see how many people use the site and which pages help them, we count visits with Umami, a statistics tool we run on our own server. It doesn't use cookies, doesn't follow you to other websites, and doesn't build a profile of you. It records totals like page views, how often pages are shared with the Share button (and how: text, copy link, Facebook or email), the site that linked you here, browser and device type, whether you're using the home screen app, and approximate location (country and region). Your IP address is used to work out the location but isn't stored. These statistics aren't shared with anyone.

How long we keep it

We keep your account and gigs while your account is open. Expired and filled gigs stay visible to you (not the public) so you can see your history. Applications stay with the gig they were sent to. Files attached to an application are deleted 90 days after the gig's listing period ends. A business page we made for a business that nobody claims is deleted 60 days after we send its link. If you delete your account, we delete your information within 30 days, except where we need to keep something to prevent fraud or meet a legal requirement.

Your choices

You can remove any gig you posted.
You can change or delete your business page, and its photos, at any time. A deleted page and its photos are gone for good.
You can stop text messages at any time by replying STOP.
You can ask us to show you, correct or delete your information by emailing brandon@charlottegigs.com.

Age

CharlotteGigs is for people 18 and older. We don't knowingly collect information from anyone younger. If you think a minor has given us information, please contact us and we'll remove it.

Security

Sign-in uses one-time codes, so there are no passwords to steal. Connections to the site are encrypted, and access to our systems is limited. No system is perfectly secure, but we work to protect your information.

Changes and contact

If we change this policy, we'll update the date below, and we'll let account holders know about important changes. Questions? Email brandon@charlottegigs.com.

Last updated September 30, 2026.